Returns Policy

CONDITIONS FOR RETURNS

CHANGE OF MIND REFUNDS

All products are refundable where they are in perfect condition for re-sale purposes. If you take your flat packs home, then change your mind and want to return the unopened boxes within 2 weeks for a refund, we will accept your return of goods and refund the full amount.

EXCLUSIONS OF CHANGE OF MIND REFUNDS

Please note, timber furniture is no longer in perfect condition after assembly, as slight indentation occurs at fixation points due to fastening. We will not accept returns where there is ANY evidence of assembly, as this renders the furniture unfit for re-sale purposes. We may also decline a return of goods if the product has been removed from it's original packaging and returned to the boxes in a disorderly manner that has caused any scratches to the paint work or varnish. Again, this renders the furniture unfit for re-sale purposes.

IN-STORE RETURNS

Customers are welcome to return goods directly to our warehouse. Where customer's originally purchased from our warehouse, it would be expected that the customer returns any damaged or faulty goods to our warehouse (as opposed to us paying for shipping costs in these cases). Please contact us and arrange a time for drop-off to ensure our warehouse is attended when you return your goods.

TIME FRAME FOR RETURNS

All products with manufacturing faults before assembly must be reported within 14 days of purchase.

All Change Of Mind returns must be returned within 14 days of purchase.

All other issues will be within your 12-month warranty period.

We are happy to order replacement parts at your cost at any time outside of your 12-month warranty period.

LOCATION FOR RETURNS

All items must be returned to our warehouse at an agreed time: 75 Araluen Street, Kedron, QLD 4031.

Please arrange a drop-off time to ensure our warehouse is attended. 

REQUIREMENTS FOR RETURNS

Please provide your proof of purchase including your original receipt when you return any goods. Any free or bonus goods must also be returned. Where possible, please return the items in the original packaging to avoid damaging the goods. The item/s will be assessed to ensure they are in perfect condition for re-sale purposes before you receive your refund. In the case of damaged goods, this may take 1-2 weeks, as the items may need to be returned to the supplier or manufacturer for assessment. 

CREDIT FOR RETURNS

Refunds will be made to your nominated bank account. We will ask you to provide account details. Your refund will consist of the total amount you paid in the case of returning goods in perfect condition. Where refunds or partial refunds are given due to damages or partial damages, this will be negotiated with you on a case-by-case basis.

PACKAGING FOR RETURNS 

All goods should be returned in the original packaging. Where this is not possible, the goods should be packaged in the same manner as the original packaging to avoid damage to the goods, or further damage to already damaged goods for assessment purposes in determining a refund, replacement or repair. Where goods are returned due to a change of mind, a repackaging fee of $20 will be charged to cover the cost of replacement packaging where this is required.