CONDITIONS FOR RETURNS
CHANGE OF MIND REFUNDS
Please choose carefully as we do not offer change of mind refunds.
TIME FRAME FOR RETURNS
All products with manufacturing faults before assembly must be reported within 14 days of purchase.
All other issues will be within your 12-month warranty period.
We are happy to order replacement parts at your cost at any time outside of your 12-month warranty period.
LOCATION FOR RETURNS
All items must be returned to our warehouse at an agreed time: 75 Araluen Street, Kedron, QLD 4031.
REQUIREMENTS FOR RETURNS
Please provide your proof of purchase including your original receipt when you return any goods. Any free or bonus goods must also be returned. Where possible, please return the items in the original packaging to avoid damaging the goods. The item/s will be assessed to ensure they are in the same condition for re-sale purposes before you receive your refund. In the case of damaged goods, this may take 1-2 weeks, as the items may need to be returned to the supplier or manufacturer for assessment.
CREDIT FOR RETURNS
Refunds will be made to your nominated bank account. We will ask you to provide account details. Your refund will consist of the total amount you paid in the case of returning goods in perfect condition. Where refunds or partial refunds are given due to damages or partial damages (by you), this will be negotiated with you on a case-by-case basis.
PACKAGING FOR RETURNS
All goods should be returned in the original packaging. Where this is not possible, the goods should be packaged in the same manner as the original packaging to avoid damage to the goods, or further damage to already damaged goods for assessment purposes in determining a refund, replacement or repair.