Please monitor this page for updates on the arrival and handling of our shipments.
General Shipping and Delivery Process
Once a ship arrives to Brisbane Port it goes through a number of hands before it reaches us. First the container is unloaded off the ship with a crane. The container may (or may not) be selected for inspection by Customs Border Protection. This can delay us by 2 or 3 days, however we have had many containers inspected - so this no longer generally occurs. The container is then slotted (given a time) for collection by the truck drivers who transport the shipping containers. Our logistics company arranges this customs process, as well as delivery to our warehouse. The timing of these processes are out of our control. We have no power to speed up the process - however, it generally only takes 3 days. If customs inspect our containers, it generally adds 2 or 3 days to our wait.
January Shipment Details
UPDATE 17/01/2020: This ship arrived early. It has been delivered to our warehouse and unloaded and we will commence dispatch in order of purchase on Monday the 20th January. we will contact you to arrange a collection time (usually Sundays around 2-3 pm or you will receive an email with a tracking link if you arranged to have your furniture delivered).
When we book in your order for domestic shipping, you will receive an email (usually the night before, or on the same day) from our courier (TNT) containing a tracking link. This can be used to track the arrival date of your order so you can arrange to be home for the delivery of your furniture. Please be patient in this time as we will be focused on getting orders out and may not be able to respond to your emails. We have over 100 orders on this shipment to dispatch.
UPDATE 10/01/2020: This ship is running on schedule for arrival around the 21st.
The January shipment has now been booked for an ETA of the 21st to our warehouse. Please note, this date is only ever an approximate - it can be plus or minus a few days and is dependent on weather conditions at sea.
The February shipment has now been booked for an ETA of the 21st to our warehouse. Please note, this date is only ever an approximate - it can be plus or minus a few days and is dependent on weather conditions at sea.
The March shipment has not yet been booked. We expect this ship to arrive in late March.